Six trades.
One firm. One number.
From a 3am burst pipe to a twelve-week commercial fit-out, every job gets the same treatment: a named engineer, a price before we start and a guarantee in writing after.
Dad's rule was simple: if you wouldn't sign your name to the job, don't do the job. Thirty-nine years and forty-one thousand jobs later, it's still the only rule that matters.
Plenty of firms will send whoever's nearest with whatever's in the van. We don't work like that. Emergencies go to our fastest responders, bathrooms to our own tilers, gas work to Gas Safe registered engineers* — the right person for the job, every time, all on our own payroll.
Below is everything we do and roughly what it costs. No mystery pricing, no "POA", no surprises on the invoice. If you already know what you need, jump straight in — and if you don't, ring us and describe the noise it's making. We've heard them all. (*Fictional accreditation — demo website.)
The 3am call
we actually answer.
Burst pipe, flooded kitchen, no water, no heat in January — ring at any hour and a qualified engineer picks up, not a call centre. They'll talk you to the stopcock while a van is already moving.
Inside Southampton we aim to be at your door within the hour. The call-out fee is agreed on the phone before anyone sets off, so the only surprise tonight is how quickly it's sorted.
| Emergency call-out, 24/7 | from £89 |
| Hourly rate thereafter | £96 |
| Fixed quote before work starts | Free |
Warm house.
Honest advice.
We install, repair and service every major brand, and we'll tell you straight when a £180 repair beats a £2,000 replacement. Nobody here works on commission, so nobody here oversells.
New installations come as three clear packages — Bronze, Silver and Gold — fitted by Gas Safe registered engineers* and backed by manufacturer warranties of up to ten years. (*Fictional accreditation — demo.)
| New boiler installation | from £1,950 |
| Radiator swap | £180 |
| Boiler care plan | £12/mo |
Built by our own hands,
start to finish.
Full refits and wet rooms, designed around how your household actually uses the room. Our own plumbers, tilers and electricians do the lot — no subcontractor roulette, no three firms blaming each other.
Most refits run three weeks door to door, you keep a working loo every day of the job, and we hoover the stairs on the way out. Ask the mother-in-law in Bassett.
| Full bathroom refit | from £4,500 |
| Tap replacement | £120 |
| Design visit & fixed quote | Free |
We find the cause,
not just the puddle.
A stain on the ceiling rarely sits under the leak. We trace it properly — acoustic listening gear, thermal imaging and CCTV drain cameras — before a single tile comes up. Less mess, smaller bill.
Blocked drains get jetted, filmed and explained: you'll see the footage and get a plain-English note on what caused it and how to stop it happening again.
| Toilet or drain unblock | from £95 |
| CCTV drain survey | from £145 |
| Leak trace & repair | quoted first |
When your kitchen floods
on a Friday service.
Restaurants, offices, schools, salons and letting portfolios across Southampton keep us on speed dial — because a closed kitchen or an out-of-order loo costs a lot more than a plumber does.
Planned maintenance contracts come with priority response, out-of-hours work scheduled around your opening times, and one invoice a month your bookkeeper will actually understand.
| Site survey & contract quote | Free |
| Emergency call-out | from £89 |
| Planned maintenance | tailored |
Compliant before
renewal day. Every year.
CP12 gas safety certificates, legionella risk checks and boiler services for landlords and agents — booked directly with your tenants so you don't spend your week playing telephone tennis.
Certificates land in your inbox the same day as the visit, and we diarise next year's renewal automatically. One less thing on the list, forty-five weeks early.
| CP12 gas safety certificate | from £75 |
| CP12 + boiler service together | from £149 |
| Renewal reminders & tenant booking | Free |
The difference is
in the details.
Show up when we say we will
You get a time window, a named engineer and a message when they're twenty minutes out. No "sometime between 8 and 6".
Explain the problem clearly
Plain English, photos where it helps, and the honest options — including "leave it alone" when that's the right answer.
Price before we start
The cost is agreed before a spanner comes out of the bag. The quote is the invoice — it has been since 1987.
Fix the cause, not the symptom
Anyone can mop up a leak. We work out why it happened, so you're not ringing us again about the same pipe in March.
Leave it cleaner than we found it
Dust sheets down, boots covered, hoover out before we leave. Your home should only look different where we fixed it.
One call books
any of it.
Pick a service, pick a day, and a named engineer turns up with the parts most jobs need already in the van. Sixty seconds online, or a human on the phone.