If you can see the Itchen,
you're on our patch.
Dad drew the first coverage map on the back of a job sheet in 1987 — Shirley, and anywhere the van could reach before the kettle boiled. Thirty-nine years and fourteen vans later, that map covers the whole city and a good slice of Hampshire.
Are we your local plumber?
Pop your postcode in. If you're on the patch we'll tell you straight away — along with a realistic idea of how fast a van could be with you today.
- 60-minute emergency target inside the city, day or night
- No mileage charges anywhere in an SO postcode
- Emergency call-out from £89, agreed before the van moves (demo — illustrative)
- Just outside? Ring anyway — we'll be honest about the ETA or point you to someone good
Sixteen neighbourhoods.
We know every one.
Response times below are today's realistic emergency averages, not marketing maths — a van in Freemantle gets to Shirley faster than one crossing the bridge to Hythe, and we'd rather tell you that upfront.
Shirley
~40 min emergency responseHome turf — Dad fitted his first boiler here in 1987, three streets from where the office still sits.
Portswood
~45 min emergency responseVictorian terraces with shared party-wall pipework — we've mapped most of it over four decades of call-outs.
Bitterne
~50 min emergency responsePost-war semis with stopcocks in imaginative places. We usually know where to look before you do.
Woolston
~50 min emergency responseRiverside streets by the Itchen Bridge — salt air is unkind to outdoor pipework, and we plan for it.
Sholing
~55 min emergency responseThirties semis with long gardens and distant outside taps that always burst the same January week.
Bassett
~45 min emergency responseBig detached homes with sprawling gravity-fed systems — and the source of most of our bathroom refits.
Highfield
~45 min emergency responseEdwardian villas around the Common with original radiators that deserve saving, not skipping.
Freemantle
~40 min emergency responseTight terraces and tighter parking. Our vans carry everything in, so nobody blocks your neighbour's drive.
St Denys
~45 min emergency responseTerraces right on the Itchen — when the river's high and the gullies back up, we're usually already nearby.
Swaythling
~50 min emergency responseTwenties estates and student lets by Parkway — plenty of landlord CP12s and quick tenant call-outs.
Totton
~50 min emergency responseOver the Test and first stop into the Forest — new estates one street, older cottages the next.
Eastleigh
~55 min emergency responseRailway-town terraces built solid in the 1890s, with the original lead-to-copper joins to prove it.
Chandler's Ford
~60 min emergency responseSixties and seventies family houses now getting their second bathroom — a lot of our loft conversions end up here.
Hedge End
~60 min emergency responseNew-build country: plastic pushfit, combi boilers and the developer snags that appear at year two.
Romsey
~70 min emergency responseMarket-town cottages and listed period homes where the pipework needs a gentler touch — and gets one.
Hythe
~75 min emergency responseAcross the water on the Waterside — we schedule around the A326 so the ETA we give is the one you get.
Response times are today's typical emergency averages and vary with traffic and workload. Demo website — figures illustrative.
Booked jobs travel further.
Emergencies stay close to the city so the response times above stay honest. Planned work — boiler installations, bathroom refits, landlord certificates — happily goes wider.
Winchester
Boiler installs and full bathroom projects — we batch Winchester jobs so one van serves the week, not the motorway.
Fareham
Landlord portfolios and planned maintenance down the M27 corridor — CP12 rounds booked weeks ahead.
Romsey & the Test Valley
Period-property heating and bathroom work — quoted after a proper look round, never off a photo.
Somewhere else in Hampshire? Ask us — for the right job we'll travel, and if we can't do it justice we'll say so on the phone.
Fourteen vans,
never far away.
The vans don't sit at the depot waiting. Through the day they're spread across the city — one side of the Itchen to the other — so whichever engineer is closest takes the emergency.
That's the whole trick behind the response times on this page: not faster driving, just better positioning. Robert has run the board since 2009 and takes it personally when an ETA slips.
One call sorts it,
wherever you are.
Skip the postcode form entirely if you like — say the street name and whoever answers will probably know it. Thirty-nine years in one city does that.
Prefer to book online? Pick a slot here.